FAQ
Shipping Questions
When will I receive my order?
Most items head out in 2–3 business days. If the item is a pre-order, the shipping timeline appears when you choose a color, at checkout, and on your email receipt. We'll keep you updated if that date changes.
What domestic shipping services do you use?
Within the US, we ship through USPS or UPS. Orders of $99 or more ship free with our Free 3-5 Day Shipping option. Standard Priority and Overnight are also available, and UPS handles our fastest options. "Overnight" covers more than one UPS service, and the UPS options at checkout do not include weekend delivery.
Do you ship internationally? Will you send it to my country?
Yes. We ship internationally via USPS and UPS, with rates based on the products and the destination.
What about international import costs and value-added taxes (VAT)?
Most countries charge import taxes on goods shipped from the USA, and some run 20–35% of the declared value plus shipping. Those taxes are the customer's responsibility. We can't mark orders as a "gift" or declare a lower value.
Why was I charged at checkout for my pre-order?
Pre-order funds go straight into making your piece. If the pre-order date changes, we'll let you know.
General Questions
What is full-grain leather?
Full-grain leather is the top layer of the hide. It's the most durable and beautiful part, and every piece has its own shades and texture. We use it for our bags, accessories, and cases. Top-grain and second-layer leather are sanded down and thinned out. That's cheaper to make, but we don't do it at Burton Goods.
Why does the leather color vary so much?
We use full-grain leather from American hides, and full-grain leather naturally has a wider color range than top-grain or genuine leather. That range gives the leather its depth. Our Light Mahogany can run from medium scotch to deep bourbon, and our Mahogany from a dark brownish red to a warmer deep red. The variation is part of the material, not a defect.
How do I care for my leather products?
Use them. The natural oils from your hands condition full-grain leather. To refresh it or soften marks, use our Leather Balm. We made it to rehydrate, refresh, and weatherproof your leather as it ages.
Warranty Questions
What is your 30-day guarantee?
If you're not satisfied with your Burton Goods item within the first 30 days of receiving it, reach out to us at hi@burtongoods.com and we will help you start the return process.
Can I return a personalized case?
No. Personalized cases are made just for you, so the 30-day guarantee doesn't apply.
What is the Burton Goods warranty?
Our cases, leather wallets, and leather bags are covered for one year against manufacturing defects. If your piece fails within that year because of a manufacturing defect, we'll make it right.
The warranty doesn't cover normal wear and tear. Scuffs, marks, and dings are part of your story. And between you, me, and my beloved Philbert (who has a keen nose for good leather), a well-loved Burton Goods piece usually lasts a lot longer than a year.
What is "normal wear and tear"?
It's the natural aging that comes from regular use: scuffs, softening, and slight color changes at stress points. Every customer uses their pieces differently, so wear varies. Cleaning and conditioning your leather and following the product care guidelines will help it last. When your piece has clearly lived a full life, we hope you'll come back to us for its replacement.
What isn't covered?
The warranty covers faults in materials and workmanship. It doesn't cover damage from misuse or neglect, alterations or modifications, ignoring the care instructions, or changes in fit as the leather molds with use. Ordering the wrong device size or simply changing your mind isn't a manufacturing defect either.
How do warranty repairs work?
Email hi@burtongoods.com first. Our repair team needs to approve every warranty repair before you send the item in. After that, we'll work to get you back in action as quickly as we can.
Leather Care
How do I care for my bag?
Use it. Handling naturally softens full-grain leather, and your bag arrives fully tanned, oiled, and weatherproofed. To recondition it or reduce scratches, use our leather balm.
Why do I see markings on my leather?
American full-grain leather carries the hide's natural life, and it picks up the life it has with you. Those markings tell the story of your bag or wallet. If you'd rather not see marks, choose our Galloper Black color. Treating the leather with our leather balm also softens the marks.
Why are there markings on my case?
It's natural leather, so every hide is a little different. The marks you see may be veins, a mark from life in the herd, or even a freckle.
Returns, Repairs, and Changes
How do I contact you?
Email us at hi@burtongoods.com anytime. We'll get back to you as soon as we can.
How do I return my product?
We're sorry it didn't work out. Email hi@burtongoods.com so our customer guru can approve your return. You can return items in like-new condition within 30 days of delivery. Personalized cases can't be returned.
Do you offer exchanges?
We offer FREE exchanges domestically! International may involve additional shipping costs. Reach out at hi@burtongoods.com and we can help you get the item you really wanted! Please keep in mind the item returning needs to be in like-new condition.
Can I edit my order?
Depending upon the edit, address or item color we can help you edit. Hi@burtongoods.com is standing by to help.
How do I cancel my order?
Email hi@burtongoods.com as soon as you decide. Orders can usually be canceled within the first 24 hours. Once the carrier picks up the order, you can't cancel it and it will need to be returned to us once you receive.
Privacy & Security
Your payment and personal information are always safe. Our site uses industry-standard SSL encryption to protect details like your card number, name, and address, so they can't be read over the internet.
We respect your privacy. We may collect personal information when you visit our site, and our servers automatically log browser details such as your IP address, cookie information, and the pages you visited. We will never sell your personal information.